Refund/Exchange
Policy
We want to ensure that you have a satisfactory shopping experience with us. Our return policy is designed to provide clarity and fairness to both you, our valued customer, and our business. Please read the following return policy carefully before making a purchase.
1. Return Eligibility
Fire Caulk can only be returned if they are defective. Non-defective Fire Caulk is not eligible for returns.
A defective product is defined as an item that is damaged or malfunctioning upon arrival or due to a manufacturing defect.
All other items may be returned within 30 days of purchase.
2. Defective Products
If you receive a defective product, please contact Remedi8 within 14 days of receiving the item.
We will provide you with instructions on how to return the defective item.
3. Restocking Fee
If you return a product that is not defective, a restocking fee of 10% of the product's purchase price will be applied.
Non-defective items must be returned in their original condition, unopened, and with all original packaging, labels, and tags intact.
4. Return Process - To initiate a return, follow these steps:
1. Contact our team to report the issue or request a return authorization. 2. Upon receiving authorization, securely package the product, ensuring it is adequately protected during transit. We will provide a return label. 3. Ship the product within 7 days of receiving return authorization. 4. Include a copy of your original order confirmation or packing slip with your return.
5. Inspection and Refund
Once we receive the returned item, it will be inspected to determine whether it is defective or non-defective.
If the item is found to be defective, we will issue a full refund or provide a replacement at no additional cost to you.
If the item is found to be non-defective, a 10% restocking fee will be deducted from the refund.
Refunds will be processed using the original payment method, and you will receive an email confirmation once the refund is issued.
6. Exclusions
Some products may have specific return policies or warranties. Please refer to the product description and documentation for any unique terms or conditions.
7. Customer Responsibilities
It is the customer's responsibility to ensure that the returned item is packaged securely and in compliance with the provided return instructions.
We are not responsible for items damaged in transit due to inadequate packaging.
8. Contact Us
If you have any questions or need assistance with the return process, please don't hesitate to contact our team. We are here to help.
We appreciate your understanding of our return policy, which allows us to continue providing high-quality products and services to all our customers. Your satisfaction is our priority, and we are committed to resolving any issues promptly and fairly.
Please contact (913) 521-4479 or email productorders@myremedi8.com for additional information or assistance.
1. Return Eligibility
1. Contact our team to report the issue or request a return authorization. 2. Upon receiving authorization, securely package the product, ensuring it is adequately protected during transit. We will provide a return label. 3. Ship the product within 7 days of receiving return authorization. 4. Include a copy of your original order confirmation or packing slip with your return.
5. Inspection and Refund
If you have any questions or need assistance with the return process, please don't hesitate to contact our team. We are here to help.
We appreciate your understanding of our return policy, which allows us to continue providing high-quality products and services to all our customers. Your satisfaction is our priority, and we are committed to resolving any issues promptly and fairly.
Please contact (913) 521-4479 or email productorders@myremedi8.com for additional information or assistance.